退款政策

Updated: 8 October 2026

Contact us about a return

For a damaged, defective or incorrect item, contact likeart@like-art.com within 7 days of delivery under our published quality-issue support policy. Include the order number, the problem and available photos. This reporting window does not remove any mandatory consumer rights that apply to your purchase.

Handmade and custom items

Handmade pieces can have the small variations described in the product listing. Those disclosed variations alone are not a defect. Personalized or made-to-order items are excluded from voluntary change-of-mind returns; this does not exclude remedies for defects, damage or an item that does not match its description. Being handmade alone does not remove statutory consumer rights.

7-day and 14-day rights

Our 7-day quality-issue contact window is separate from any statutory cancellation right. Where applicable law gives you a 7-day or 14-day change-of-mind cancellation right, that right and its legal exceptions apply. We do not advertise an additional worldwide 14-day voluntary return promise.

Return process and costs

  1. Email customer service before returning an item, with your order number and reason.
  2. We will confirm the available remedy, return instructions, return destination and who bears the shipping cost. Do not send a parcel to an unconfirmed address.
  3. Keep the item and packaging in their received condition, except as needed to inspect the item or document the defect. Send the return tracking number to customer service.

For a confirmed seller-responsible quality issue or wrong item, the responsible seller bears the return shipping cost. For a change-of-mind return where available, the buyer bears return shipping unless applicable law or an agreed offer says otherwise. Returns may require international shipping; contact us before purchase for the destination and a cost estimate.

Refunds and exchanges

For an eligible quality issue, we will arrange a replacement or refund. Exchanges depend on availability because many works are individual pieces. Approved refunds are returned to the original payment account; our published processing estimate is 3–15 business days, with posting time also depending on the payment provider. We will explain any disputed claim by email. Nothing in this policy limits mandatory consumer protections.