Shipping Policy
Processing Time
All orders processed within 3-5 business days. Each doll undergoes final quality inspection and careful packaging.
Shipping Methods & Delivery
- Standard International: 10-20 business days
- Express International: 5-10 business days
- Domestic (within Russia): 3-7 business days
Shipping Costs
Calculated at checkout. All shipments include full insurance.
Tracking
Confirmation email with tracking sent once shipped. Track via our website or carrier portal.
Customs & Import Duties
Responsibility of the buyer. Check your country's regulations before ordering.
Packaging
- Acid-free tissue paper
- Custom-fitted foam padding
- Double-walled corrugated box
- Fragile handling labels
Damaged Shipments
Take photos, contact us within 48 hours. We file insurance claim and arrange replacement or refund.
Lost Packages
Check with neighbors and local post office first. Confirmed lost in transit: replacement or full refund.